Upskill Your Workforce with a Digital Support Technician

Rather than hiring externally, reskilling your current team through an apprenticeship helps retain talent, improve efficiency, and future-proof your business against technological disruptions.

Drive Growth with a Digital Support Technician Apprenticeship

The Digital Support Technician Apprenticeship offers a practical and cost-effective way to upskill existing employees, ensuring they can support digital systems, optimise workflows, and enhance overall productivity.

Rather than hiring externally, upskilling your current team through an apprenticeship helps retain talent, improve efficiency, and future-proof your business against technological disruptions.

Why Upskill Your Workforce with an Apprenticeship?

As digital technology evolves, businesses face increasing challenges in keeping up with IT support demands and digital workflows. Many employees lack the necessary skills to fully utilise digital tools, leading to inefficiencies and security risks.

Key Benefits of Upskilling Through an Apprenticeship

Cost-effective training
Improved productivity
Retention and engagement
Future-proofing

Apprenticeships allow businesses to train employees in a structured way, combining on-the-job experience with formal learning, making it an ideal solution for digital transformation.

What Does the Digital Support Technician Apprenticeship Cover?

This Level 3 apprenticeship provides employees with practical skills and knowledge in IT support, cybersecurity, and digital workflows. Key areas covered include:

Technical support and troubleshooting – Employees learn to diagnose and resolve IT-related issues, improving operational efficiency.
Cybersecurity best practices – Training covers data protection, threat management, and digital security compliance.
Digital tools and software – Employees develop expertise in using business applications, cloud services, and collaboration platforms.
Optimising digital workflows – Streamlining processes to improve efficiency and reduce manual tasks.
User training and support – Helping colleagues and customers adapt to new digital tools and systems.

This structured programme ensures your workforce gains the hands-on experience and technical expertise needed to support your business’s digital infrastructure.

Who Is This Apprenticeship For?

The Digital Support Technician Apprenticeship is ideal for businesses looking to train employees in digital systems and IT support.

It benefits:

Employees handling IT or technical support who need upskilling in digital troubleshooting and cybersecurity.
Administration and operations teams that rely on digital tools for workflow automation.
Customer service representatives who assist clients with online platforms and digital processes.
Businesses across all industries seeking greater efficiency, security, and digital adoption.

Whether you operate in finance, healthcare, retail, or any other sector, this apprenticeship ensures employees have the right skills to handle digital challenges effectively.

Course Details:

A Digital Support Technician Apprentice enhances IT support, optimise digital systems, improve efficiency, and ensure seamless tech adoption in your business.

Course Length

The duration is typically up to 15 months, plus 3 month End-Point Assessment.

Funding Band

£12,000

Start Date:

Whenever you’re ready! With our roll-on, roll-off model, our Apprenticeships can start at any point throughout the year that best aligns with your needs as the employer.

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Frequently Asked Questions

How the Apprenticeship Works

The Digital Support Technician Apprenticeship is designed to be flexible and practical, allowing employees to learn while they work.

Duration – The apprenticeship typically lasts 15 months, followed by a three-month End-Point Assessment (EPA).
Learning Format – A mix of on-the-job training, online learning, and classroom sessions, ensuring employees can apply their skills in real-world situations.
Assessment – Employees complete practical projects and a final industry-recognised assessment, earning a Level 3 qualification.

Employers can start the apprenticeship at any time, making it easy to align training with business needs.

Funding and Costs: How Much Does It Cost to Train an Apprentice?

Investing in workforce training is more affordable than many businesses realise, thanks to government funding and financial incentives.

Levy-Paying Employers – If your business pays the Apprenticeship Levy, training costs are covered through levy funds.
Non-Levy Employers – The government funds 95% of training costs, meaning businesses only pay 5% of the total cost.

By leveraging available funding, businesses can train employees at a fraction of the cost of external recruitment.

Why Choose Us as Your Apprenticeship Provider?

As a leading apprenticeship provider, we specialise in helping businesses upskill their workforce with tailored digital training programmes.

Industry-recognised training
Flexible learning approach
Dedicated support for employers and apprentices
Proven success

By partnering with us, you ensure your employees receive the best possible training while keeping your business ahead of digital challenges.

Upskill Your Team Today

Investing in your employees’ digital skills is one of the most effective ways to strengthen your business. With government funding, structured training, and real-world application, the Digital Support Technician Apprenticeship is the perfect solution for future-proofing your workforce.

Employers

Candidates

Upskill Employees With A Digital Support Technician Apprenticeship

Level 3

Awarded by the University of Staffordshire