Occupational Duties

Install, Configure & Test

Install, configure, and test appropriate network components or devices securely to well-defined specifications whether physical or virtual

Acquire & Analyse

Acquire and analyse network performance data to monitor network activity

Optimisation

Optimise and maintain the performance of network systems or services in line with well-defined specification whether physical or virtual

Problem Solving

Investigate and problem solve to address technical performance issues in networks to return the network to successful operation and escalate as necessary

Upgrades

Undertake upgrades to a network including physical or virtual systems

Written Requirements

Interpret written requirements and technical specifications in relation to delivery of network systems and services

Policies & Records

Maintain accurate logical records in line within organisational policy when carrying out network tasks

Self Scheduling

Use operational data to manage weekly work schedule in an efficient and cost effective way

Impact & Risk

Consider the impact and risks when implementing network changes in line with work activities and escalating as required by organisational policies

Communication

Communicate technical network requirements effectively and professionally with a range of stakeholders ensuring stakeholder relationships are maintained

Self Learning

Practice continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

Digital Context

Incorporate considerations of the requirements of the wider digital context in which they operate to ensure that network engineering activities are carried out effectively

Standards, Policies & Security

Ensure all network engineering activity complies with organisational policies, technical standards, Health and Safety legislation, data security requirements, professional ethics, privacy and confidentiality

High Quality Service

Deliver and manage a high quality service under pressure

Deliver efficient operation and control of IT infrastructure

Information Communications Technicians make their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

Apprentice learners on this programme provide support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

Occupational Duties

Technical Support

Provide technical support to customers both internal and external through a range of communication channels.

Troubleshooting

Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools.

Technical Specifications

Interpret technical specifications relevant to the ICT task.

Security

Apply the appropriate security policies to ICT tasks in line with organisational requirements.

Processes

Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues.

Communication

Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.

Testing

Apply appropriate testing methodologies to hardware or software or cabling assets.

Professional Development

Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.

Issue Management

Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues.

Occupational Duties

Marketing Planning

Contribute to the marketing plan, delivery or evaluation of strategic marketing activity

Customer Data

Use a CRM to maintain accurate customer data

Emerging Trends and Technology

Identify and use relevant/emerging trends, solutions and technologies

Monitoring

Contribute to the monitoring of marketing expenditure and activities

Research Methods

Use appropriate primary and/or secondary research methods

Research Data

Use research data to inform marketing decisions

Content Creation

Source, create and edit content

Marketing Materials and Assets

Support / manage cataloguing of offline and digital marketing materials and assets

Content Management

Publish, monitor and respond to content

Marketing Activities

Support the administration of marketing activities

Campaign Monitoring

Monitor, optimise, analyse and evaluate marketing campaigns and channels

Source, format and present data securely in a relevant way for analysis using basic methods; to communicate outcomes appropriate to the audience; analyse structured and unstructured data to support business outcomes; blend data from multiple sources as directed and apply legal and ethical principles when manipulating data.

In their daily work, an employee in this occupation interacts with a wide range of stakeholders including colleagues, managers, customers and internal and external suppliers.