Line Manager: Business Operations Manager
Location: Office based (usually Worcester with very occasional travel to Birmingham), with the option to be hybrid once proficiency achieved
Salary: £16,000 per annum
Working hours: 37.5 per week
Overview of Role: Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users.
Purpose:
This role is for someone who believes that great technology should empower people to do their best work.
As part of the IT Team, this role will ensure that TDM’s digital tools, platforms, and infrastructure run smoothly, securely, and efficiently, playing a key role in maintaining and improving the technology environment that underpins our tech and digital programmes.
This role will support staff and learners to stay connected, productive, and protected, and will directly contribute to the organisation’s ability to operate reliably, scale effectively, and deliver digital learning experiences with confidence.
By upholding TDM’s values and championing best practices, this role will help us deliver outstanding programmes.
Core Values (Right Person):
- Do Well by Doing Good
- Gain Creativity by Being Driven
- Gain Control by Being Accountable
- Gain Impact by Being Productive
- Gain Trust by Being Considerate
- Gain Growth by Being Vulnerable
Core Responsibilities (Right Seat):
1. Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution.
2. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing system.
3. Suggest infrastructure or software-based productivity solutions and implement these in the organisation where relevant.
4. Update self-help documentation for users as required.
5. Support physical and digital infrastructure transformation projects.
6. Support users in the efficient use of software.
7. Utilise software packages and tools such as collaborative technologies.
8. Maintain an awareness of current, emerging and fringe technologies.
9. Support and implement ICT-related projects that help to modernise ICT in line with current developments in technology.
10. Carry out the installation of hardware, software and any other ICT equipment, ensuring they are safe before use.
11. Repair and maintain ICT equipment to maximise efficiency.
12. Support the delivery of TDM programmes through administering various IT support needs in the delivery team such as administration and invigilation of the exams via Pearson Vue or virtual testing systems.
13. Support for the overall networking and connectivity in physical and virtual offices, ensuring tidiness and compliance with policies to ensure compliance
14. Support and contribute to the overall ethos of TDM.
15. Keep up-to-date with developments in ICT and update practices where necessary.
15. Ensure all data is handled, stored and disposed of in accordance with the Data Protection Act 2018 and the UK GDPR.
16. Any other duties as directed by your line manager and/or a Director.
17. Ensure compliance with all TDM policies, procedures and legal responsibilities, including safeguarding, ISO9001,Confidentiality, Data Protection and Cyber Essentials.
Ideal Candidate:
Required:
- An individual who has an interest in apprenticeships and technology.
- Good analytical, problem solving and attention to detail skills.
- Ability to deliver against TDM values and communicate with individuals from various backgrounds.
- Excellent IT knowledge and skills (Excel, Word, Computing etc) and experience working with a variety of systems.
- Ability to multitask and prioritise tasks.
- Due to the nature of this role a full, clean driving licence and access to a vehicle is necessary.
Preferred:
- GCSEs Grades 6-9
- A levels or equivalent Grades A-C or equivalent experience
Benefits:
- 24 days holiday per year + bank holidays (with the option to buy more).
- Your birthday day off.
- An individual learning plan to help assist you toward your developmental and career goals.
TDM are committed to safeguard and promote the welfare of all children, young people and adults at risk. Safeguarding is everybody’s responsibility and we each have an essential role to play in making our learning community safe and secure.
We are committed to being an equal opportunities employer and, inline with our Recruitment Policy and Equality and Diversity Policy, we actively seek to recruit with the right mix of talent, skills and potential, promoting equality for all, and welcoming applications from a wide range of candidates. Candidates are selected for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation.
This role will require a basic DBS check.
As an organisation using the Disclosure and Barring Service (DBS) to assess applicants' suitability for positions of trust, we undertake to comply fully with the DBS Code of Practice and to treat all applicants for positions fairly. We undertake not to discriminate unfairly against any subject of disclosure on the basis of conviction or other information revealed. Having a criminal record will not necessarily bar you from working with us. It will depend on the nature of the position and the circumstances and background of your offences.
